Terms of service

Overview

This website is operated by Reāl Towel. Throughout the site, the terms “we”, “us” and “our” refer to Reāl Towel.

By visiting our website or purchasing from us, you agree to be bound by these Terms of Service, together with our Privacy Policy, Shipping Policy, and Return and Refund Policy.

Please read these terms carefully before using our website or placing an order.

If you do not agree to these terms, you should not use this website or purchase from Reāl Towel.

These terms do not affect your statutory rights.

Website Use

You agree to use this website only for lawful purposes.

You must not use this website in a way that could damage, disable, overload, or impair the site, interfere with other users, attempt unauthorised access, or transmit harmful code, spam, or misleading information.

You must not copy, reproduce, scrape, resell, or exploit any part of the website, its content, or its products without our written permission.

Products

We aim to describe and display our products as accurately as possible.

However, product colours, textures, and appearance may vary slightly depending on your screen, device settings, lighting, and photography.

Product descriptions, images, prices, and availability may be updated from time to time.

We reserve the right to change or discontinue products without notice.

Orders

When you place an order through our website, you are making an offer to purchase the selected products.

An order is accepted when we confirm acceptance and payment has been successfully processed.

We reserve the right to refuse, cancel, or limit an order where necessary, including where there is a pricing error, stock issue, suspected fraud, payment issue, incorrect customer information, or other reasonable concern.

If we cancel or amend an order, we will attempt to contact you using the email address or contact details provided at checkout.

Please check your order details carefully before submitting your order.

Pricing and Payment

Product prices are shown on the website and may change without notice.

The price charged will be the price shown at the time your order is placed, subject to correction of obvious errors.

Shipping costs, taxes, duties, and import charges may apply depending on your location and will be shown at checkout where available.

You agree to provide current, complete, and accurate billing, payment, and shipping information.

Payment providers may carry out their own checks before authorising payment.

Shipping and Delivery

Shipping information, rates, and delivery details are set out in our Shipping Policy.

Delivery times are estimates only and may vary depending on your location, courier services, customs checks, or events outside our control.

Once your order has been dispatched, tracking information will be provided where available.

For international orders, customers may be responsible for any customs duties, import taxes, or local charges applied by their country.

Returns and Refunds

Returns and refunds are handled in accordance with our Return and Refund Policy.

Customers should review the Return and Refund Policy before sending any item back.

This does not affect your statutory rights.

Faulty, Damaged, or Incorrect Items

If your item arrives faulty, damaged, or incorrect, please contact us as soon as possible using the details in our Return and Refund Policy.

Please include your order number, a description of the issue, and photographs where possible so we can review the matter and advise on the next steps.

Order Review and Fraud Prevention

To protect customers and the business, we may review orders for signs of fraud, unauthorised payment use, incorrect information, unusual activity, or other security concerns.

Where necessary, we may contact you to verify order details before dispatch.

We reserve the right to delay, refuse, or cancel an order where we reasonably believe there may be a payment issue, fraud risk, incorrect information, or misuse of the website.

If an order is cancelled after payment has been taken, any refund due will be processed back to the original payment method.

Promotions and Discounts

From time to time, we may offer promotions, discount codes, or special offers.

Promotions may be subject to separate terms, availability, and expiry dates.

Discount codes cannot be applied retrospectively unless stated otherwise.

We reserve the right to amend or withdraw promotions at any time.

Intellectual Property

All website content, including text, images, product photography, graphics, logos, branding, layout, and design elements, is owned by Reāl Towel or used with permission.

You may not copy, reproduce, distribute, modify, display, publish, or use any website content for commercial purposes without our prior written permission.

The Reāl Towel name, branding, logos, product names, designs, and related marks must not be used without our written consent.

Third-Party Services and Links

Our website may use or link to third-party services, including payment providers, shipping providers, social media platforms, Shopify, and other service providers.

We are not responsible for the content, policies, or practices of third-party websites or services.

If you access a third-party website or service, you do so at your own risk and should review their own terms and privacy policies.

Relationship with Shopify

This store is powered by Shopify, which enables us to provide the online store and related ecommerce services.

Any purchase you make through this store is made directly with Reāl Towel.

Shopify is not responsible for the products sold by Reāl Towel, the fulfilment of orders, or any customer service matters relating to purchases from Reāl Towel.

Privacy

Our use of personal information is explained in our Privacy Policy.

By using this website or placing an order, you acknowledge that personal information may be collected and processed in order to provide the website, process orders, take payments, arrange delivery, provide customer support, and comply with legal obligations.

Errors and Inaccuracies

Occasionally, information on the website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, availability, shipping, or promotions.

We reserve the right to correct errors, update information, or cancel orders where information is inaccurate, including after an order has been submitted.

Limitation of Liability

Nothing in these terms limits or excludes liability where it would be unlawful to do so.

To the fullest extent permitted by law, Reāl Towel will not be liable for indirect, incidental, special, or consequential losses arising from your use of the website or purchase of products.

These terms do not affect your statutory rights as a consumer.

Indemnity

You agree not to misuse the website or breach these terms.

Where your misuse of the website, breach of these terms, or unlawful activity causes loss or damage to Reāl Towel, you may be responsible for that loss to the extent permitted by law.

Governing Law

These Terms of Service are governed by the laws of England and Wales.

If you are a consumer, you may also have rights under the laws of the country where you live.

Changes to These Terms

We may update these Terms of Service from time to time.

The latest version will be posted on this page.

Your continued use of the website after changes are posted means you accept the updated terms.

Contact Information

Questions about these Terms of Service should be sent to:

hello@realtowel.com

Reāl Towel
United Kingdom