Shipping policy

Shipping Policy

All Reāl Towel orders are shipped using tracked delivery.

Shipping Rates

United Kingdom
Free tracked shipping.

European Union
£15 tracked shipping.

Norway and Switzerland
£15 tracked shipping.

United States and Australia
£24.99 tracked shipping.

Order Processing

Orders are normally dispatched within 2–3 working days.

All orders are sent using a tracked delivery service. Tracking information will be provided after dispatch where available.

Delivery Times

Delivery timeframes may vary depending on your location, the delivery service used, customs processing, and any courier delays outside our control.

Available shipping options and any estimated delivery information will be shown at checkout where available.

International Orders

For orders outside the United Kingdom, customers may be responsible for any customs duties, import taxes, or local charges applied by their country. These charges are not controlled by Reāl Towel and may vary by destination.

Incorrect Shipping Details

Please ensure your shipping address is entered correctly at checkout. Reāl Towel is not responsible for delays or failed deliveries caused by incorrect or incomplete address information provided by the customer.

Lost or Delayed Parcels

If your order has not arrived within the expected timeframe, please contact us at:

hello@realtowel.com

Please include your order number and the email address used at checkout so we can help look into it.

Returns

For information about returning an item, please refer to our Return and Refund Policy or contact:

returns@realtowel.com